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Widex Phone-DEX, a sleek and effective telephone for hearing aid users and their entire family!

15 Jul Widex Phone-DEX, a sleek and effective telephone for hearing aid users and their entire family!

Posted at 09:00h in Articles by
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The new Widex Phone-Dex is the answer to everyone’s home-phone needs, whether you have a hearing loss, or you have normal hearing and live with someone who wears hearing aids.

What is it?phone-dex

The Widex Phone-Dex is a sleek cordless phone that has all the features of a regular phone, including call display, speakerphone, etc. However, it also works with hearing aids to stream crystal clear sound directly to both hearing aids. So a normal hearing family member can use the phone as they normally would, but a hearing aid user could get improved speech sound quality as the phone functions with their hearing aids!

Who can use it?

  • Normal hearing individuals
  • Widex hearing aid users: the phone will function automatically (without any programming by your audiologist) upon first use. Your hearing aids will recognize the Widex Phone, and immediately begin to work.
  • Hearing aid users wearing other manufacturer’s hearing aids: you can still use this phone! It is compatible with any hearing aid that is equipped with a telecoil. Just ask your audiologist to activate the telecoil, plug in the phone, and you’re set!

Where can I use it?

You can use it anywhere! At home, in the office, etc; anywhere that there is a phone line.

Why use it?

For some individuals wearing hearing aids, they still find it difficult to understand speech on the phone. A telephone signal is not an ideal acoustic signal, and while certain adjustments can be made to hearing aids to function well on the phone, in some cases, the capabilities of the hearing aid are not sufficient to give the hearing aid user a crystal clear telephone conversation. This phone can help those that continue to struggle on the telephone, despite the proper functioning and use of their hearing aids.

Since the hearing aid user receives the signal in both ears (instead of the regular single-ear use when we use the phone), we automatically get improved speech understanding. Two ears is always better than one!

It also looks neat too! Some phones designed for the hearing impaired can look big and bulky. This just looks like a regular phone.

How do you get it?

Call us today at 482-2222 and mention your interest in the Phone-DEX. We’ll discuss compatibility with your hearing aids, and place the order for you to try it out at home!

8 Comments
  • sarina beardsley
    Posted at 18:21h, 06 December

    My husband uses the Widex telephone in conjunction with his hearing aids. The results are excellent. We have been experiencing one nuisance problem for a couple of weeks with the telephones. (we have two. one in our lounge and one upstairs in study). Suddenly they produce a couple of bleeps. There is no call coming through at the time. This happens from time to time throughout the day. How can we stop this?

    • Sarah Williams
      Posted at 16:24h, 14 January

      Thanks for the comment and sorry for the late reply.
      The phone will emit a beep to alert you that something may not be working properly.
      The first thing to try is to check the phone cord that plugs into the base. Make sure it is connected properly.
      If everything is connected properly unplug everything and remove the handset from the base. Plug the phone base back into the power supply and put the handset back in the base. Look at the display on the phone. If something is not set up properly it will alert you on the display.
      One potential problem could be that the 2nd handset was not registered. To register the 2nd handset see page 10 in the manual.
      http://www.widex.com/WebFiles/9%20514%200200%20001%2003.pdf
      I hope these troubleshooting tips help!

  • Ken Rousseau
    Posted at 17:14h, 09 January

    What is your pricing on the Widex Phone-DEX? I have Widex Dream hearing aids; compatibility is not an issue.

    • Sarah Williams
      Posted at 15:40h, 16 January

      The Widex Phone-Dex is $295. It works great!

  • Peter Heath
    Posted at 10:44h, 08 November

    I have a widex phone and compatible hearing aid. The phone viewing area is show “4 new calls” what does this mean and how do I clear the screen?
    Your advice will be appreciated

    • Jessica Andrus
      Posted at 09:28h, 27 November

      Hi Peter,

      It sounds like a glitch in the phone. Would likely just need to be reset. If you bring it in to your vendor, they should be able to clear it!

  • Susan Schlansky
    Posted at 13:13h, 04 April

    I have a Widex Phone Dex USC purchased at the end of year 2014 through NY Eye and Ear infirmary. It worked fine until about a month ago, when it began to static to the point where it interferes with both my hearing and that of the person I am speaking to. What do you think the problem might be?

    • Jessica Andrus
      Posted at 15:45h, 07 April

      Hi Susan,
      Without actually physically seeing the phone, and using the phone, it is tough to determine. I would suggest visiting the dispensing clinic, and having them troubleshoot on site – i’m also not sure what your warranty was at your time of purchase and they would have that info! If it is still under warranty, have them send it back for repair.
      Good luck!